Kashmir Tour Package 5 Nights 6 Days (Srinagar Gulmarg Pahalgam Sonmarg)

 

BOOKMYWINGS 

BOOKING, PAYMENT & REFUND CONDITIONS 

Document Classification: Commercial Booking Conditions 

Document Code: BMW-LGL-002 

Version: 1.0 

Effective Date: [To be inserted] 

Last Updated: [To be inserted] 

PART I 

INTRODUCTION 

1. Purpose 

These Booking, Payment & Refund Conditions ("Booking Conditions") govern the commercial aspects of every enquiry, quotation, booking, payment, amendment, cancellation and refund processed by Bookmywings. 

These Booking Conditions establish a transparent commercial framework that balances the interests of Travellers, Bookmywings and its Suppliers while ensuring that bookings are administered in a fair, consistent and commercially practical manner. 

This document should be read together with the Master Terms of Service & Booking Conditions and the Destination Travel Conditions applicable to your Booking. 

2. Scope 

These Booking Conditions apply to: 

Different commercial conditions may apply to certain destinations, travel periods or promotional offers. Where applicable, such variations will be communicated through the relevant Destination Travel Conditions, promotional terms or Booking Confirmation.
 

3. Relationship with Other Documents
 
These Booking Conditions supplement the Master Terms of Service & Booking Conditions.
 
In the event of any inconsistency, the following order shall ordinarily apply:
 

PART II

PRE-BOOKING

4. Travel Enquiries
 
Bookmywings welcomes enquiries through its website, telephone, email, messaging platforms or other official communication channels.
 
An enquiry enables Bookmywings to understand your travel requirements and recommend suitable holiday options.
 
An enquiry does not:
 

5. Travel Consultation

Depending upon the nature of your enquiry, Bookmywings may provide destination recommendations, itinerary suggestions, travel advice and preliminary pricing information.

Such consultation is intended to assist you in planning your holiday and does not constitute a confirmation of any travel service.

Recommendations are based upon the information available at the time they are provided and may subsequently change due to operational or commercial circumstances.


6. Quotations
 
A quotation represents Bookmywings' proposed commercial offer based upon:
 

Unless expressly stated otherwise:
 

7. Price Validity
 
Every quotation shall remain valid only for the period expressly stated in the quotation.
 
Where no validity period is specified, Bookmywings reserves the right to revise pricing before confirmation if:
 

Bookmywings will communicate any revised pricing before confirming the Booking.
 

8. Availability

Availability displayed or communicated before confirmation is indicative only.

Hotels, transportation, sightseeing activities and other travel services remain subject to availability until confirmed by the relevant Supplier.

Bookmywings cannot guarantee that a particular hotel, room category, vehicle, activity or itinerary component will remain available until the Booking has been confirmed.

Where the originally proposed service becomes unavailable before confirmation, Bookmywings may propose suitable alternatives for your consideration.


9. Pricing Accuracy
 
Bookmywings makes reasonable efforts to ensure that quotations and published prices are accurate.
 
However, pricing errors may occasionally occur due to:
 

Where Bookmywings discovers a genuine pricing error before issuing the Booking Confirmation, Bookmywings may:
 

Nothing in this Clause affects any rights available under Applicable Law where a legally binding contract has already been formed.
 

PART III

BOOKING PROCESS

10. Booking Request
 
A Booking Request is initiated when you instruct Bookmywings to proceed with the proposed travel arrangements.
 
To process your request, Bookmywings may require:
 

You are responsible for ensuring that all information provided is complete and accurate.
 

11. Verification of Traveller Information
 
Before issuing a Booking Confirmation, Bookmywings may request verification of information relevant to the Booking.
 
You should carefully verify:
 

Corrections requested after Supplier confirmation may not always be possible and may result in additional charges imposed by the relevant Supplier.
 

12. Booking Confirmation
 
A Booking becomes confirmed only after:
 

Until a Booking Confirmation has been issued, Bookmywings reserves the right to decline or modify a Booking Request where reasonably necessary due to commercial or operational circumstances.
 

13. Booking Documents
 
Following confirmation, Bookmywings will ordinarily provide the documents relevant to your Booking, which may include:
 

You should review these documents promptly and notify Bookmywings of any discrepancy without undue delay.
 
PART IV

PRICING AND PAYMENTS

14. Package Price

The total price payable for a Booking ("Package Price") shall be the amount specified in the Booking Confirmation or such revised amount as may subsequently be agreed between you and Bookmywings in writing.
 
Unless expressly stated otherwise, the Package Price may include one or more of the following:
 

The Package Price includes only those services expressly described in the Booking Confirmation or package inclusions. Any service not specifically identified as included shall be deemed excluded.
 

15. Taxes and Government Charges

The Package Price may include applicable taxes, duties, levies or government-imposed charges prevailing on the date of confirmation.

Where, after confirmation, any government authority introduces, revises or withdraws any statutory tax, levy, permit fee or similar charge that directly affects the Booking, Bookmywings reserves the right to adjust the Package Price to reflect such change, provided that reasonable supporting information is made available upon request.


16. Payment Schedule
 
Depending upon the destination, travel period, Supplier requirements and booking lead time, Bookmywings may require payment in one or more instalments.
 
The applicable payment schedule shall ordinarily be communicated in the quotation, Booking Confirmation or payment request.
 
Typical payment milestones may include:
 

Failure to comply with the applicable payment schedule may affect the confirmation or continuation of the Booking.
 

17. Booking Advance
 
Where a booking advance is required, the amount payable shall be communicated before confirmation.
 
A booking advance enables Bookmywings to commence supplier coordination and reservation activities.
 
Unless expressly stated otherwise:
 

18. Balance Payment
 
The remaining balance of the Package Price shall be paid on or before the due date communicated by Bookmywings.
 
Timely payment is essential to enable Bookmywings to honour commitments made to Suppliers.
 
Where the balance payment is not received by the due date, Bookmywings may, after making reasonable efforts to contact you where practicable:
 

Bookmywings shall not be responsible for any loss of confirmed inventory resulting from delayed payment beyond the communicated payment deadline.
 

19. Accepted Payment Methods
 
Bookmywings may accept payment through one or more approved payment methods, including:
 

Availability of payment methods may vary depending upon the Booking, destination or applicable payment regulations.
 

20. Payment Confirmation

A payment shall ordinarily be treated as received only after successful confirmation from the relevant banking institution or payment service provider.

Submission of payment instructions or initiation of a transaction shall not, by itself, constitute successful payment.

Where a payment remains pending, unsuccessful or disputed, Bookmywings may defer further processing of the Booking until the payment has been successfully received.


21. Failed or Delayed Payments
 
A payment may fail due to circumstances including:
 

Where a payment fails, the Traveller remains responsible for ensuring that payment is successfully completed before the applicable payment deadline.
 
Bookmywings shall not be responsible for any loss arising solely from payment failures attributable to third-party financial institutions or payment service providers.
 

22. Invoices and Payment Records

Bookmywings shall ordinarily issue invoices, receipts or payment acknowledgements for payments received towards a Booking in accordance with applicable legal and tax requirements.

You are encouraged to review such documents promptly and notify Bookmywings of any apparent discrepancy within a reasonable time after receipt.

Bookmywings shall maintain electronic payment records for administrative, accounting and legal purposes in accordance with applicable record retention requirements.


PART V

BOOKING AMENDMENTS

23. General Principles

Travel plans may occasionally require modification after confirmation.

Bookmywings recognises that flexibility is important while also acknowledging that confirmed travel arrangements involve commitments made to independent Suppliers.

Accordingly, amendments shall be processed in accordance with these Booking Conditions, the applicable Destination Travel Conditions and the policies of the relevant Suppliers.

No amendment shall become effective unless confirmed by Bookmywings.


24. Traveller-Initiated Amendments
 
You may request reasonable amendments to a confirmed Booking, including changes to:
 

Every amendment request shall remain subject to:
 

Bookmywings will use reasonable efforts to accommodate amendment requests but cannot guarantee that every requested amendment will be possible.
 

25. Bookmywings-Initiated Amendments
 
Occasionally, Bookmywings may need to amend certain aspects of a confirmed Booking due to operational circumstances beyond its reasonable control.
 
Such circumstances may include:
 

Where a material amendment becomes necessary, Bookmywings will endeavour to:
 

26. Amendment Charges
 
An amendment may result in additional charges arising from:
 

Any such charges shall be communicated before the amendment is confirmed.
 
No amendment charges shall become payable until you have been informed of the applicable commercial implications and have elected to proceed with the amendment.
 

27. Amendments That Cannot Reasonably Be Accommodated
 
Certain requested amendments may not be possible due to:
 

Where an amendment cannot reasonably be accommodated, Bookmywings will inform you accordingly and, where practicable, discuss available alternatives.
 
 

PART VI

CANCELLATIONS

28. General Principles

Bookmywings understands that travel plans may change due to personal, commercial or unforeseen circumstances. At the same time, confirmed bookings involve financial and operational commitments made with independent Suppliers.

Accordingly, every cancellation shall be governed by these Booking Conditions, the applicable Destination Travel Conditions, the Booking Confirmation and, where applicable, the commercial terms of the relevant Suppliers.

Cancellation charges are intended to recover costs and commitments already incurred in relation to the Booking and are not intended to operate as a penalty.


29. Cancellation by the Traveller

You may request cancellation of your Booking at any time before the commencement of travel.

Cancellation requests should be submitted through Bookmywings' official communication channels.

For security and record-keeping purposes, Bookmywings may require cancellation requests to be confirmed in writing or through another verifiable communication method.

A cancellation request shall ordinarily be treated as received on the date and time at which it is acknowledged by Bookmywings through its official communication channels.


30. Effective Date of Cancellation

The effective date of cancellation is important because Supplier commitments and cancellation charges often increase as the scheduled departure date approaches.

Unless otherwise specified in the applicable Destination Travel Conditions or Booking Confirmation, the effective date of cancellation shall be the date on which Bookmywings acknowledges receipt of a valid cancellation request.

Where additional information or verification is reasonably required before processing the request, the cancellation shall become effective only after such information has been received.


31. Cancellation Charges
 
Cancellation charges may vary depending upon:
 

Accordingly, the applicable cancellation charges shall be determined in accordance with:
 

Where multiple cancellation rules apply to different components of a Booking, the refund shall be calculated component-wise in accordance with the applicable commercial terms.
 

32. Partial Cancellation
 
Where a Booking includes multiple Travellers or multiple travel components, you may request cancellation of only part of the Booking.
 
Examples include:
 

A Partial Cancellation may result in:
 

Bookmywings will communicate the revised commercial implications before confirming the Partial Cancellation.
 

33. Cancellation After Commencement of Travel
 
Once travel has commenced, certain travel services may already have been utilised or become non-refundable.
 
Accordingly:
 

Where reasonably practicable, Bookmywings will assist the Traveller in seeking any recoveries available from the relevant Suppliers.
 

34. No-Show

A Traveller shall be considered a No-Show where the Traveller fails to avail a confirmed travel service without a valid cancellation having first been processed by Bookmywings.
 
Examples include failure to:
 

A No-Show may result in:
 

The financial consequences of a No-Show shall be determined in accordance with the applicable Supplier conditions and the Booking Confirmation.
 

PART VII

REFUNDS

35. Refund Principles
 
Bookmywings is committed to processing eligible refunds in a fair, transparent and commercially reasonable manner.
 
A refund shall become payable only where the Traveller is contractually entitled to receive one under:
 

Not every cancellation automatically gives rise to a refund.
 
Similarly, the existence of a refund entitlement does not necessarily mean that the entire amount paid towards the Booking is refundable.
 

36. Refund Calculation
 
The refundable amount, if any, shall ordinarily be calculated after taking into account the commercial commitments already made in relation to the Booking.
 
The calculation may include consideration of:
 

The balance remaining after such adjustments, if any, shall constitute the refundable amount.
 

37. Non-Refundable Components
 
Certain travel components may be expressly identified as non-refundable.
 
Such components may include:
 

Bookmywings will endeavour to clearly identify such non-refundable components wherever reasonably practicable.
 

38. Refund Processing
 
Once a refund has been approved, Bookmywings shall endeavour to process the refund within a commercially reasonable period.
 
The actual processing time may depend upon:
 

Where processing is delayed due to pending Supplier reconciliation or circumstances beyond Bookmywings' reasonable control, Bookmywings will endeavour to keep the Traveller appropriately informed.
 

39. Mode of Refund

Refunds shall ordinarily be processed through the original payment method used for the Booking.

Where this is not reasonably practicable, Bookmywings may process the refund through another lawful payment method after completing appropriate verification.

Bookmywings may require supporting documentation before processing a refund to an account different from the original payer.


40. Travel Credits
 
In appropriate circumstances, and with the agreement of the Traveller where required, Bookmywings may offer a travel credit, booking credit or similar commercial benefit in place of an immediate monetary refund.
 
The terms governing such travel credits, including validity, transferability and permitted use, shall be communicated at the time the credit is issued.
 
Unless expressly stated otherwise, travel credits:
 

41. Refunds Where Services Are Cancelled by Bookmywings
 
Where Bookmywings is required to cancel a confirmed Booking before the commencement of travel for reasons within its reasonable control, Bookmywings shall endeavour to offer one or more of the following, as appropriate to the circumstances:
 

This Clause does not apply where cancellation results solely from Force Majeure, governmental restrictions, Supplier insolvency or other circumstances beyond the reasonable control of Bookmywings, in which case the applicable commercial consequences shall be determined in accordance with these Booking Conditions and the relevant Destination Travel Conditions.
 
 

PART VIII

SPECIAL COMMERCIAL CIRCUMSTANCES

42. Supplier-Initiated Changes
 
Travel services are dependent upon the operational capabilities of independent Suppliers. Occasionally, a Supplier may modify or withdraw a confirmed service due to circumstances beyond the reasonable control of Bookmywings.
 
Such circumstances may include:
 

Where Bookmywings becomes aware of such changes, it shall endeavour to:
 

Bookmywings does not guarantee that an identical alternative will always be available.
 

43. Governmental Restrictions
 
Travel may be affected by decisions taken by governmental or statutory authorities before or during the holiday.
 
Examples include:
 

Where such measures materially affect the Booking, Bookmywings will endeavour to coordinate appropriate alternatives in consultation with the Traveller and the relevant Suppliers.
 
The commercial consequences of such events shall be determined in accordance with these Booking Conditions, the applicable Destination Travel Conditions and the actual recoveries available from Suppliers.
 

44. Force Majeure Events
 
Where a Force Majeure Event affects the performance of travel services, Bookmywings shall use reasonable efforts to:
 

Bookmywings cannot guarantee that all travel services can be rescheduled, substituted or refunded during a Force Majeure Event.
 
The financial consequences of such events shall depend upon:
 

45. Duplicate Payments
 
Where Bookmywings receives more than one payment in respect of the same contractual obligation due to a genuine error, Bookmywings shall, after verification, refund the excess amount or adjust it against another outstanding liability with the consent of the Traveller.
 
Bookmywings may reasonably require:
 

46. Payment Disputes and Chargebacks
 
If a payment is disputed, reversed or subjected to a chargeback after Bookmywings has acted upon the Booking, Bookmywings may, to the extent reasonably necessary:
 

Nothing contained in this Clause restricts the Traveller from raising a genuine dispute relating to an unauthorised or fraudulent payment transaction.
 

47. Promotional Offers and Discounts
 
From time to time, Bookmywings may offer:
 

Unless expressly stated otherwise:
 

Where cancellation causes the Traveller to cease satisfying the conditions of a promotion, Bookmywings may recalculate the Package Price in accordance with the applicable promotional terms.
 

48. Unclaimed Refunds
 
Where an approved refund cannot be processed because:
 

Bookmywings shall make reasonable efforts to contact the Traveller using the contact details available in its records.
 
If the refund remains unclaimed after reasonable efforts have been made, Bookmywings may deal with the amount in accordance with Applicable Law and its internal accounting procedures.
 

PART IX

DESTINATION-SPECIFIC COMMERCIAL CONDITIONS

49. Destination Overrides
 
Every destination has unique commercial, operational and regulatory characteristics.
 
Accordingly, Destination Travel Conditions may supplement or modify these Booking Conditions in relation to:
 

Where a Destination Travel Condition expressly modifies a provision of these Booking Conditions, the Destination Travel Condition shall prevail only for Bookings relating to that destination.
 

50. Supplier-Specific Commercial Conditions
 
Certain Suppliers may impose commercial conditions that apply exclusively to the services provided by them.
 
Examples include:
 

Where such conditions materially affect the Traveller's rights or obligations, Bookmywings will endeavour to communicate them before or at the time of confirmation, wherever reasonably practicable.
 

PART X

CUSTOMER SUPPORT AND COMMERCIAL ASSISTANCE

51. Commercial Assistance
 
Bookmywings is committed to resolving commercial queries in a fair, transparent and customer-focused manner.
 
Travellers are encouraged to contact Bookmywings promptly regarding any matter relating to:
 

Prompt communication often enables issues to be resolved more efficiently and may assist in minimising avoidable costs.
 

52. Supporting Information
 
To investigate or process a commercial request, Bookmywings may reasonably request supporting information including:
 

Bookmywings will use such information solely for the purposes of administering the Booking, processing the request or complying with Applicable Law.
 

PART XI

DOCUMENT GOVERNANCE

53. Relationship with Other Legal Documents
 
These Booking, Payment & Refund Conditions should be read together with:
 

Together, these documents establish the complete commercial framework governing your Booking.
 

54. Amendments to these Booking Conditions
 
Bookmywings may update these Booking Conditions from time to time to reflect:
 

Unless otherwise required by Applicable Law, amendments shall ordinarily apply prospectively and shall not affect Bookings already confirmed before the Effective Date of the revised version.
 

55. Contact Us

If you require clarification regarding these Booking Conditions or any commercial aspect of your Booking, you may contact Bookmywings through its official customer support channels published on the Platform.

To assist in efficient resolution, you should quote your Booking Reference Number or Enquiry Reference Number whenever available.


Version: 1.0

Document Code: BMW-LGL-002

Document Owner: Bookmywings

Review Frequency: Annual or earlier if required due to legal, regulatory or operational changes.

© Bookmywings. All Rights Reserved.


END OF BOOKING, PAYMENT & REFUND CONDITIONS